FAQ For Parents

1. About Best Guide
Best Guide is a premier educational service that specializes in online and home tutoring, as well as home ASD therapy. Our services cover a broad spectrum of educational requirements, from basic education to undergraduate and postgraduate studies, language courses, computer courses, and business management courses. For children with ASD, we offer a comprehensive range of therapies, including behavioral therapy, speech therapy, social skills therapy, occupational therapy, and sensory integration therapy.
2. Calling home tutor or ASD therapist
Our home tutoring and ASD therapy selection processes are thoroughly systematically tailored to meet your preferences. To initiate the request process, you can easily open our primary navigation menu and select the respective category to read structural procedures or request directly via our connected support system.
3. Potential Issues & Guidelines

(1) Trial Sessions: We offer two free trial sessions, as agreed upon by our tutors. If you choose not to continue after the trial sessions, please inform us, especially if the tutor requests payment for these sessions.

(2) Management Process: Our role goes beyond just connecting you with a tutor. We focus on daily teaching lessons to ensure punctuality and effectiveness. Supervisors check weekly records and provide a stamped monthly report to parents. Please inform us if the tutor suggests teaching without our management.

(3) Financial Precaution: Do not lend money to the tutor. We strictly prohibit tutors from borrowing money from parents.

(4) Security: If you encounter property issues with a tutor, please provide CCTV proof. Blacklisted actions will be implemented if required.

(5) Tutor Replacement: If a tutoring session is not satisfactory, you can request a tutor change at any time. Do not hesitate to contact us.

Best Guide Assistant
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