(1) Trial Sessions: We offer two free trial sessions, as agreed upon by our tutors. If you choose not to continue after the trial sessions, please inform us, especially if the tutor requests payment for these sessions.
(2) Management Process: Our role goes beyond just connecting you with a tutor. We focus on daily teaching lessons to ensure punctuality and effectiveness. Supervisors check weekly records and provide a stamped monthly report to parents. Please inform us if the tutor suggests teaching without our management.
(3) Financial Precaution: Do not lend money to the tutor. We strictly prohibit tutors from borrowing money from parents.
(4) Security: If you encounter property issues with a tutor, please provide CCTV proof. Blacklisted actions will be implemented if required.
(5) Tutor Replacement: If a tutoring session is not satisfactory, you can request a tutor change at any time. Do not hesitate to contact us.