FAQ For Parents
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1. About Best Guide
Best Guide is a premier educational service that specializes in online and home tutoring, as well as home ASD therapy. Our services cover a broad spectrum of educational requirements, from basic education to undergraduate and postgraduate studies, language courses, computer courses, and business management courses. For children with ASD, we offer a comprehensive range of therapies, including behavioral therapy, speech therapy, social skills therapy, occupational therapy, and sensory integration therapy.
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2. Calling home tutor or ASD therapist
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Potential Issues
(1) We offer two free trial sessions, as agreed upon by our tutors. If you choose not to continue after the trial sessions, please inform us, especially if the tutor requests payment for these sessions.

(2) Our role goes beyond just connecting you with a tutor. We ensure that the ongoing teaching sessions are managed by us. Once we assign a tutor to a student, we focus on the daily teaching lessons to ensure they are conducted punctually and effectively. Tutors are required to send us weekly reports, which are then checked by supervisors. Parents will receive a stamped monthly report from the supervisor. We track the child's improvement through these recorded documents. Please inform us if the tutor suggests teaching without our management, as this can be a common issue in tutoring where tutors may prefer not to pay management fees, thinking they can charge parents a higher fee directly.

(4) Do not lend money to the tutor. We strictly prohibit tutors from borrowing money from parents. If a tutor asks to borrow money, please inform us immediately.

(5) There is a potential issue of tutors stealing parents' materials or property. If you encounter such a case, please inform us and provide proof such as CCTV footage. We have dealt with similar issues before by contacting the tutor and requesting the return of stolen items. If they do not comply, they will be blacklisted, and we will announce and advertise their actions. Perpetrators usually return the items after being contacted.

(6) If a tutoring session is not satisfactory or you are not satisfied with the tutor's teaching style, you can request a tutor change at any time. Do not hesitate to contact us.